TERMS AND CONDITIONS

1. Bookings

These terms constitute the entire agreement and understanding between you and Magic Escapes Holidays Limited. Your booking once accepted and confirmed in writing to you represents a contract between all persons named on the booking form and Magic Escapes Holidays Limited. In circumstances where Magic Escapes Holidays Limited act as an agent for a tour operator, carrier or hotel, bookings will be subject to that tour operator’s, carrier’s or hotel’s terms and conditions.

2. Price and Payment

Prices are valid as published in our current brochure. When payment is made you will receive confirmation of your reservation. If applicable you will also receive confirmation of any final balance owing. The outstanding amount must be paid by the due date specified. Should we not receive payment by that date we reserve the right to treat your booking as cancelled and you may have to pay cancellation charges. Details of cancellation charges that apply are outlined below.You may not seek to rely on system errors with a view to obtaining a booking at less than the correct price. Any contract entered into upon a mistake, such as wrong costing due to a system error will not be valid or binding. Amendments we can make are changes in transportation costs (including the cost of fuel, duties, taxes or fees chargeable for services and exchange rates) mean that the price of your travel arrangements may change after you have booked. Magic Escapes Holidays Limited reserves the right to charge for any increase if there is a change within 30 days of your departure. We will endeavour to notify you of any change in advance. 

3. Cancellation

You may at that time cancel your booking and you will be entitled to a full refund if Magic Escapes Holidays Limited is notified at least 48 hours before departure.

You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made in writing to Magic  Escapes Holidays Limited via email to [email protected] or sent to 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND

4. Alterations

You can change at in anytime  the details of your booking. All amendments must be notified to us in writing by the person who made the original booking. We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavour to make sure that changes are minor and we will advise you at the earliest possible date. If a major change becomes necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the advertised tour, the time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than advertised. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your booking. We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.  

5. Complaints 

In the unlikely event that you have experience any problems, you should in the first instance report the matter to a representative of Magic Escapes Holidays Limited and should be reported within two months of travel date. If the matter is not then satisfactorily resolved please address any complaints to Magic  Escapes Holidays Limited71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, ENGLAND

6. Other Travelling Conditions 

Some of the tours may involve third parties whose terms and conditions apply. Some of the tours are also unescorted and while every effort has been made to provide the customer with a safe and enjoyable tour, Magic  Escapes Holidays Limited cannot accept responsibility for events beyond our control. 

Where you have booked travel by air, land or sea with a third party such travel will be subject to the terms and conditions of carriage of the airline, shipping, rail or coach company providing the transport. Should anyone be refused admission to the coach, ferry or flight or to the destination country by the transport or government authority, we cannot be held responsible. This includes any passenger who fails to advise us of any medical condition or disability. If you are prevented from travelling as a result, our responsibility for the booking thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or loss you may incur. 

Please note on some occasions the tour itinerary details may differ from the ones advertised.

7. Travel Insurance 

Personal insurance is included in all our holidays packages. 

8. General Conditions

Fitness to Travel

We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel. 

Please note some tours involve a moderate to high amount of walking, therefore we ask customers to check with us in advance if they feel this may be an issue.

Passports/Visas

Where a passport or visa is required it is your responsibility to ensure that all members of your party have valid passports and visas for your trip, and that the names on the passports of all members of your party match the names on your tickets.  Certain destinations may require at least 6 months validity remaining on the passport on the date of return. Non EU nationals Citizens should contact the embassy, high commission or consulate of your destination for up-to-date advice on passport/visa requirements.

Special Requests

We should therefore be notified as early as possible of any special requirements.


Accident, Loss or Inconvenience

We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee’s negligence, in which case our liability is limited to a maximum of the tour cost. 


Third parties 

A person who is not a party to these terms shall not have any rights under or in connection with them.


Governing Law

These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.